Return and Refund Policy

Damaged, Incorrect or Faulty Items

If your order arrives damaged, incorrect, or faulty, contact us within 3 days of delivery on WhatsApp or email with your order ID, a photo or video of the item, and the delivery slip. We'll arrange a free replacement or a full refund, whichever you prefer, once we've verified the issue - no need to pay for return shipping in these cases.

Change of Mind Returns

Because our products are personal-care and consumable items (skincare, cosmetics, shampoo bars, coffee and electrolyte drinks), we can only accept change-of-mind returns if the item is unopened, unused, and in its original sealed packaging, within 3 days of delivery. Opened or used items cannot be returned for hygiene and safety reasons, unless the item itself is faulty or not as described.

How to Request a Return

1. Message us on WhatsApp or email shopxtra9@gmail.com with your order ID and the reason for the return.
2. Include a photo or short video of the product and its packaging.
3. We'll confirm whether the item is eligible and provide return instructions if needed.

Refund Timing and Method

Once a return or claim is approved, refunds are processed within 5–7 working days. Since all current orders are Cash on Delivery, refunds are issued via bank transfer or JazzCash/EasyPaisa to details you provide - we don't currently hold any card payment to refund back to.

Non-Returnable Situations

• Products reported after the 3-day window without a valid reason for the delay.
• Items that have been used, opened, or show signs of tampering (except where the item itself is faulty).
• Issues arising from misuse contrary to the product's instructions or warnings.